Job Description

Role Summary/Purpose:

This is a newly created leadership role that will provide oversight of the cross functional, wing to wing, delivery process for Adverse Action notifications. Reporting to SVP, Acquisitions & Early Lifecycle this role will interact regularly with Senior leaders and various teams across the business who are engaged in adverse action delivery.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities

• Interact, partner and present out to senior functional leaders as well as select members of Synchrony executive leadership team on all aspects of Adverse Action.
• Lead a team of six (6) team members accountable for Adverse Action content requirements and partner with other various Credit and cross functional teams who own critical components of the wing-to-wing process, ensuring risks are appropriately identified, documented, and mitigated.
• Provide oversight for all change management activities related to new and/or modified clients, products channels and delivery documents to the extent the change affects Adverse Action.
• Lead a team of technical resources to support and mitigate risks associated with change management, including testing and validation.
• In partnership with both internal and external resources (e.g., AA Content Owner, other participating owners), oversee the documentation of the cross functional (IT, Growth, Credit, and external vendors) wing to wing Adverse Action process including process maps identifying hand offs, risks and controls, and recommendations for improvements.
• Oversee closure of any control gaps and recommendations identified through the wing-to-wing mapping process as well as through the Compliance Risk Assessment and other governance engagements (e.g., Internal Audit, Risk Testing, Regulatory Exams).
• Assess, realign and oversee the revision as necessary of current subprocesses that impact Adverse Action including updates to procedures, job aids, RAQs, PRCs and CTC control documentation.
• Provide thought leadership in developing a disclosure delivery strategy and monitoring to meet regulatory requirements.
• Direct cross-functional surveillance/detective monitoring teams related to Adverse Action disclosures to ensure robust control ecosystem for W2W Adverse Action process.
• Oversee cross functional collaboration for Issue Management requirements including identification, documentation and resolution related to any Adverse Action issues.
• Coordinate Business response to regulatory inquires and/or standard updates related to Adverse Action.
• Perform other duties and/or special projects as assigned

Qualifications/Requirements

• Bachelor’s degree and minimum 10 years of experience in a consumer finance organization, or in lieu of a degree, 14+ years of experience in a consumer finance organization.
• 8 years of people leadership experience, including leading virtual teams
• 8+ years of experience working with regulators.
• 8+ years of experience working with disclosures.
• 10+ years of experience leading successful, cross-functional projects with significant company impact.
• 5+ years of experience working with C-suite level executives
• Proficient use of analysis tools including Microsoft Office (e.g., Excel, Word, PowerPoint).

Desired Characteristics

• Ability to analyze complex issues, develop appropriate action plans, influence across a matrix environment, and deliver the results in a timely fashion.
• Demonstrated oral and written communication skills and ability to work cross functionally.
• Demonstrated ability to manage multiple priorities.

Grade/Level: 14

The salary range for this position is 150,000.00 – 250,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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