Vice President of CX Customer Engineering

About the Company

Top provider of hosted communications & collaboration solutions

Industry
Computer Software

Type
Public Company

Founded
1999

Employees
5001-10,000

Categories

• Messaging
• VoIP
• Mobile
• Office Space
• Technology
• Communications Hardware
• Commercial Real Estate
• Telecommunications
• Information Technology & Services
• Telephony
• Cloud Computing
• Collaboration
• Meeting Software

Specialties

• cloud-based business phone systems
• virtual pbx
• unified communication
• smartphone apps
• internet fax
• professionals services
• voip
• open api/integration
• global office
• sms
• online meetings
• team messaging & collaboration
• hd video & audio conferencing
• and contact center
• contact center
• video conferencing
• webinar
• and events

Business Classifications

• Mobile

About the Role

The Company is seeking a Vice President of CX and EX Customer Engineering for Global Service Providers. This leadership role is pivotal in driving the technical strategy to support the company’s SaaS and telecommunications offerings, ensuring they align with market demands and customer needs. The successful candidate will be responsible for leading the Solutions Engineering function, defining and executing technical strategies, and providing strong leadership to engineering teams. Key responsibilities include partnering with sales, marketing, and customer success teams to understand and translate customer needs into technical solutions, overseeing technical pre-sales support, and driving the design and delivery of scalable, secure, and high-performance SaaS and telecommunications solutions. The role also involves cross-functional collaboration, operational excellence, and team building and development.
Applicants for the Vice President of CX and EX Customer Engineering role at the company should have a minimum of 12 years of experience in sales engineering within the UCaaS and CCaaS industry, with a focus on customer support, professional services, technical consulting, or similar roles. A proven track record in enterprise software solutions and at least 5 years in a leadership position is required. The ideal candidate will have a Bachelor’s degree in Computer Science, Engineering, or a related field, with an MBA or advanced technical degree preferred. In-depth knowledge of SaaS architecture, cloud technologies, network infrastructure, and telecommunications systems is essential. The role demands excellent communication skills, strong problem-solving abilities, and a strategic mindset, with the capacity to drive innovation while balancing customer needs and business objectives. Experience in managing budgets, timelines, and resources, as well as familiarity with agile development methodologies, is also desirable.

Hiring Manager Title
EVP, General Manager of GSP

Travel Percent
Less than 10%

Functions

• Engineering
• Information Technology