Job Description

The purpose of the position is to assist in managing and supporting a team of Credit Controllers, ensuring achievement of performance targets, maximum team efficiencies and collection of payments due to the company; minimizing risk and reducing overdue accounts.

Position Overview

The purpose of the position is to provide administrative support to the Debtors department that achieves team collection objectives and minimizes risk.

Specific Role Responsibilities

Job Outputs:

• Manage team to meet KPI’s, including but not limited to achievement of collection targets.
• Manage daily queries with internal & external customers and relevant stakeholders.
• Monitor and manage all customer communications to ensure effective and professional standards are maintained.
• Monitor and manage all customer feedback to ensure positive CSI is maintained.
• Monthly book reviews and performance reviews with team members.
• Approve authorization from banks for credit card transactions.
• Ensure daily recons are reviewed and managed within the guidelines set out by standard operating procedures.
• Provide support and assistance to staff to resolve problems effectively and without delay.
• Ensure daily, weekly, monthly reports are compiled and submitted timeously.

Qualifications and Experience

Minimum Experience:

• 3 years relevant senior debtors/credit control experience.
• 3 years experience in a supervisory capacity.

Minimum Education:

• Matric
• Tertiary qualification in Credit Management or Finance (NQF5+).

Minimum Requirements:

• Unendorsed drivers’ license.
• Developed proficiency in MS Excel/Word/Outlook.
• Industry legislative compliance knowledge e.g. relevant application of NCA etc.

Skills and Personal Attributes

Competencies:

• Communication skills in English: Highly developed (read, write, speak).
• Interpersonal Effectiveness, including being effective in working with people with different cultures and backgrounds.
• Credit Management
• Business Acumen
• Financial Acumen
• Team Supervision
• Strong planning and organizational skills
• Query Resolution
• Conflict management
• Good judgment and problem solving skills.
• Decision-making prowess
• Time Management, including the ability to respond to and resolve queries and issues in the minimum of time.
• Able to review departmental processes and procedures, make recommendations for improvement and ensure that changes are effectively communicated and adopted.
• Computer Literate: Minimum level of proficiency required in MS Excel is Intermediate. Ability to grasp relevant business systems also required.

Personal Attributes:

• Committed
• Professional
• Resilient
• Results and deadline oriented
• A “people’s person”
• Assertive and firm but fair
• A champion for teamwork; a team player with a positive attitude.
• A demonstrated genuine interest in teaching, coaching and development of people.
• Highly ethical
• Customer focus and the ability to demonstrate initiative.
• Experience with handling pressure, interruptions, challenges, conflicting demands well. Able to perform effectively in a pressurized environment, where volumes are significant, the pace is fast, and time frames need to be upheld.