Helia, as Australia’s first Lenders Mortgage Insurance (LMI) provider, with over 50 years expertise in the Australian housing market are in the process of re-inventing ourselves.

We exist to accelerate financial wellbeing through home ownership, now and for the future. Our mission is to create innovative and tailored solutions in partnership with our customers. We aim to do this efficiently and conveniently, leveraging state of the art technology and data solutions.

The Senior Infrastructure Product Owner will be responsible for providing a clear vision and direction to an agile team (squad), enabling the delivery of value in line with Helia’s strategy and organisation objectives.

The ideal candidate will have a strong background in IT infrastructure as a Product Owner or Infrastructure Manager, including AWS Cloud hosting, experience in agile methodologies, and the ability to communicate effectively with both technical and non-technical stakeholders.

The main responsibilities of the Senior Infrastructure Product Owner will be:

• Working with key stakeholders to define the product vision aligned with Helia’s strategy.
• Inspiring the squad with the vision and value to be created
• Establishing a roadmap and product backlog, seeking to maximise value.
• Regularly prioritising the product backlog and working with the squad every sprint to define the sprint backlog.
• Assisting with the elaboration of epics, themes and features into user stories that are granular enough to be achieved in a single sprint.
• Conveying the vision and goals at the beginning of every sprint
• Participating in daily scrums, sprint planning meetings, backlog grooming and sprint reviews
• Facilitates acceptance testing of each user story and each sprint, decide whether the product increment is releasable.
• Providing constructive feedback to the squad on work completed and their processes and interactions in delivering these outcomes.
• Communicating with other Product Owners, coordinating on shared changes, and sharing learnings.
• Define and track key performance indicators (KPIs) and metrics to measure the success of infrastructure products and services.
• Provide regular reports and presentations to stakeholders on product performance, progress and future plans.
• Identify areas for improvement and implement strategies to enhance product quality and delivery.
• Identify and manage risks associated with infrastructure products, including security, compliance, and operational risks.
• Ensure that infrastructure products comply with relevant industry standards, regulations, and best practices.
• Work closely with the security and compliance teams to address any issues and implement necessary controls.

​Qualifications – Required:

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience

• Minimum of 15 years experience in IT infrastructure, with at least 5 years in a Product Owner or Infrastructure Manager role
• Expert in managing external Infrastructure Service Providers
• Proven experience working in an agile environment, with a strong understanding of agile principles and practices.

Technical Skills

• Solid understanding of IT infrastructure components, including networking, storage, compute, and cloud services.
• Experience with infrastructure as code (IaC), cloud platforms (AWS and Azure Cloud), and virtualization technologies.

Soft Skills

• Strong leadership and communication skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Excellent problem-solving and decision-making abilities.
• Strong organizational and time-management skills, with the ability to manage multiple priorities and deadlines.

Preferred:

Certifications

• Certifications such as Certified Scrum Product Owner (CSPO), Certified Scrum Master (CSM)
• Relevant infrastructure certifications (e.g., AWS Certified Solutions Architect, Cisco Certified Network Professional).

Experience

• Experience in mid to large-scale enterprise environments.
• Experience with DevOps practices and tools.

Other

• Experience with regulatory compliance and data privacy considerations in APRA regulated Financial Services organisations

​Qualifications – Personal Attributes:

• Strong analytical and strategic thinking skills.
• Proactive, self-motivated, and able to work independently as well as part of a team.
• Passion for technology and continuous improvement.
• Ability to adapt to changing priorities and be successful in a fast-paced environment.

At Helia, we are building a team focused on opportunities: creating brighter futures for our people. When you come to work at Helia, you’re joining an organisation that cares about what’s important to you. Whether it’s greater work-life balance, flexible working arrangements or looking after your wellbeing, we provide access to benefits that help support you both professionally and personally.

Helia is a place where you can grow and make a difference. We provide a great learning culture, where cross collaboration, training and innovation happens to embrace and embed a customer service culture. We are based in the heart of North Sydney, with spacious offices and some of the most fantastic views in Sydney!

If you are interested in joining a company where you can realise your full potential and grow, we would love to hear from you!

We have a diverse business community: our people, our customers and communities are reflective of this and as an organisation we are committed to continually hiring a diverse workforce. We ensure our people always feel supported and we do this by our openness to flexible work options and our commitment to inclusion, regardless of career level, life-stage, or experience.