Candidate Baseline Qualification: Key Selection Criteria

Ideal Experience

• College graduate of business administration or a licensed mechanical/electrical engineer
• With at least 8-10 years work experience in real estate industry and property management
• Sound interpersonal skills to manage diverse range of client representatives, internal colleagues and external stakeholders
• Demonstrated ability to manage multiple accounts and complex operational matters including strategic resolutions in resolving concerns/conflict in managed properties
• With in-depth understanding of Account Management, Basic Occupational Safety and Health, DENR regulations including other statutory and regulatory compliance

Critical Competencies for Success

• Deep Familiarity with Property Management Operations
• Technically capable in leading Property Managers to develop a Management Plan
• Sound Technical and Leadership Skills
• Work Order Management – can simplify complex situations/problems into workable segments and can prepare action plans and recommendations based on clearly identified deliverables
• Proficient in MS Office (Word, Outlook, Excel & PowerPoint) and AutoCAD
• Fluent in English & Filipino (Spoken & Written)

Other Personal Characteristics

• Well-groomed & mannered and projects professionalism
• With good interpersonal skills
• Demonstrates integrity
• Self-motivated; confident & energetic
• Flexible – able to adapt to rapidly changing situations
• Goal-oriented – able to focus on meeting all performance targets
• Strong communicator – good presentation skills & possesses strong verbal & written communication skills (English & local language); also an active listener

Role And Responsibilities

OVERALL ROLE

Direct in charge of multiple accounts under management and responsible for the overall delivery of property management services

Key Responsibilities

• Establish Account Management Plan per project
• Attend to all client related concerns (principal and tenant) and provide resolution in a timely manner
• Review the development of the building operational plan and annual budget
• Provide regular reports to the management company
• Ensure delivery and submission of regular weekly, monthly, quarterly and annual management reports covering building operations
• Appraise, train and supervise property managers and equivalent site leads on a regular basis
• Attend regular principal meetings and record highlights of the discussions accordingly
• Hold regular meetings with property managers and engineers to assure effective and smooth staff communications and designation of works
• Review read out, presentation material and any relevant recommendation memo’s prior to endorsement to principal client
• Assure that all staff members comply with company and building policies and procedures
• Implement JLL standards and improvements throughout the building
• Provide necessary recommendations to client’s representative regarding operational and key staffing changes
• Discipline staff where necessary within JLL Code of Conduct and the Labor Code
• Handle operational creativity and synergy assignments of the business line
• Perform other related duties as assigned by Management

KEY STAKEHOLDERS

Property and Asset Management / JLL / External Clients

REPORTING TO

Group Account Director