• Accountable for the overall management and delivery of IT operations and process improve-ment initiatives, including but not limited to:

o IT Strategy and Governance

o IT Budget and Financial Management

o IT Asset Management and Optimization

o Online and Mobile Banking Operation

o Staffing, Development, and Performance Management of IT Resources

o IT Metrics, Reporting, and Performance Monitoring

o IT Policies, Standards, and Procedures

o Compliance, Audit, and Risk Management

• Leads divisional activities such as resource planning, personnel development, training, re-search, and policy review/improvement
• Directs the supervision, coordination, and evaluation of the division’s employees, ensuring ad-herence to organizational policies and legal requirements; responsibilities include recruitment, training, performance appraisal, employee development, and addressing concerns and griev-ances
• Ensures alignment with organizational goals and compliance with internal policies, security standards, and regulatory requirements
• Collaborates with internal and external auditors during audit exercises and ensures timely reso-lution of audit findings
• Identifies and drives process improvement initiatives to enhance service delivery and opera-tional efficiency
• Performs other related duties as assigned

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field; advanced degree is a plus
• 10+ years of progressive experience in IT management, including people leadership and opera-tional oversight
• Strong expertise in IT infrastructure, Systems, and Network Management
• Proven track record in process improvement, continuous improvement, and IT governance
• Extensive knowledge of Online and Mobile Banking Operation