Job Title:

HEAD OF IT OPERATIONS

Job Code

SES400

At Shell Energy Solutions, we believe there’s a better way to power your business and home.

Aligned with Shell’s ambition to be a significant global power business and to become net zero by 2050, our cleaner, affordable, and simple solutions help companies manage their energy spend and plan their sustainability roadmap – a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials. We also have set out to deliver the very best experience to our customers across all our channels.

Shell Energy Solutions’ mission is to deliver cleaner energy solutions for a brighter tomorrow by guiding customers toward a better energy future, enabling customer choice, and providing market-leading energy solutions.

Going above and beyond for our customers is what we’re all about and we have set out to deliver the very best experience to our customers across all our channels. But bigger challenges lie ahead, and we need to keep moving forward. Are you ready to help us get there?

WHERE YOU FIT IN

We are looking for a highly motivated individual with a genuine interest in energy, technology, and a passion to deliver products for a growing company. The Head of IT Operations is in a senior leadership role and oversees IT infrastructure, service delivery, operational excellence, and risk management alignment. The role ensures that IT systems are highly reliable, cost-effective, secure, and aligned with business growth objectives. They will lead daily IT operations, manage vendor relationships, mature operations processes, and work closely with the Information Risk Management team to address cybersecurity, compliance, and risk mitigation. The position is critical to stabilizing and scaling IT operations while enabling innovation and ensuring the organization maintains a strong security and regulatory posture. Additionally, the Head of IT Operations will be accountable for managing IT Operational budgets and optimizing spending while ensuring the right investment decisions are made to support strategic initiatives.

Reporting to the Sr. Director, IT, the role requires a self-motivated, dedicated, and responsible individual with the ability to perform well under pressure.

Job Duties & Responsibilities

• Oversee infrastructure, Service Delivery, and Operational Governance
• Ensure IT reliability, availability, security, and performance at scale
• Optimize incident, change, and problem management process to improve service levels
• Manage Vendor Relationships and contracts, ensuring SLAs are met and costs are controlled
• Partner with business units to support application performance and system scalability
• Ensure Robust Security and compliance with regulatory frameworks
• Mentor and develop a operations team to increase capability maturity
• Collaborate closely with the Information Risk Management team
• Integrate risk assessment results into operational roadmaps and change management.
• Other duties as assigned

Essential Skills And Experience

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Requires a minimum of five (5) years of management experience with a proven track record of organizational success.
• Requires experience and a deep understanding of the Texas electric market, particularly focused on transaction management.
• Highly experienced in supporting teams and projects in a fast-paced environment, with often overlap of projects and priorities.
• Strong analytical and problem-solving skills; must be able to provide timely and accurate data analysis.
• Strong business writing skills and experience developing communication in various formats.
• Strong interpersonal skills.
• Learner mindset and eye for continuous improvement needs.
• Excellent organization and time management skills, with the ability to maintain a strict level of attention to detail.
• Ability to work well within a team environment and demonstrate a vested interest in team goals and objectives.
• Excellent interpersonal, verbal, and written communication skills, with the ability to establish and maintain positive and effective working relationships.
• Self-motivated with the desire to consistently improve performance and gain further knowledge.
• Ability to meet deadlines, learn quickly, and demonstrate effective problem-solving and follow-up skills.
• Comply with company policies and procedures.

Location and work SCHEDULE

• Required to be in-person in Houston, TX, through a hybrid workplace environment

BENEFITS OF WORKING WITH Shell ENERGY

• Competitive Compensation
• Health Care – Medical/Dental/Vision/Prescription Drug Coverage
• 401(k) with Company Matching Contributions
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Disability Programs (STD & LTD)
• Employee Basic Term Life Insurance
• Generous Vacation & Company Holidays
• Flexible hybrid working schedule
• Training and coaching
• Tuition Reimbursement
• Paid Parental Leave
• And much more!

SHELL ENERGY VALUES

Shell Energy Solutions is a company with shared values. Honesty, integrity, and respect aren’t simply a strapline; they are part of everything we do. What’s more, Shell Energy Solutions is an equal opportunities company, and we place the highest possible value on the diversity of our people and our inclusive approach. Join us and you’ll belong to a world where you are proud of your achievements and propel your career with global opportunities. We care deeply about fostering a truly diverse workplace.

• Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.