Job ID: 24888

Location: Kwun Tong, HK

Area of interest: Retail Banking

Job type: Regular Employee

Work style: Office Working

Opening date: 7 Apr 2025

Business

• Develop and execute a comprehensive corridor strategy to enhance cross border connectivity between Hong Kong and Key markets (e.g. Greater Bay Area)
• Identify business opportunities within Greater China corridor and create strategies to create strategies to capture growth potential
• Serve as a key liaison between different markets to drive synergies and best practice, especially on Global Chinese propositions
• Work with internal teams to improve service delivery, digital engagement, client journeys and customer satisfaction
• Implement initiatives to enhance client relationship touchpoints and strengthen long – term engagement

• Lead initiatives to enhance client engagement, satisfaction and loyalty by improving service models and digital touchpoints
• Identify and address operational bottleneck that impact client experience across the corridor
• Ensure effective management of operational risks across the Business and compliance with applicable internal policies, external laws and regulations.
• Ensure execution of business strategy in a safe and well controlled manner and on an end-to-end basis, incorporating infrastructure requirements and ensuring that they are fit-for-growth.

Fluent in English and Mandarin is a must

• Bachelor’s Degree or above
• At least +10 years of working experience with past track record in operating in a Retail Banking environment is preferred
• Past experience in dealing with Hong Kong/China based regulators is preferred

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.