The role

Reporting to the Associate Director of Partnerships & Alliances, the Head of Commercial & Optimisation will support the drive business casing and execution of other key strategic initiatives, plus drive uplift key contract and operational management frameworks to support commercial outcomes and proactively manage risk across Partnerships & Alliances. The role will also lead a team that supports the White Label Partnerships and Alliances Team from a commercial and operations.

What You’ll Do

• From a commercial perspective, support the Associate Director of Partnerships and Partner Contract owners with contract renegotiations and existing partner tender processes.
• As required, support the development and/or assessment of new Partnerships or Alliances opportunities in collaboration with the business unit owners of Partnerships and Alliances.
• Support the onboarding of New Partners. Support business unit owners with new and existing Partner contract & commercial negotiations as directed by the Associate Director of Partnerships.
• With the endorsement of Business Unit owners and the Associate Director of Partnerships, drive business case proposals for enhancing Partnerships and/or Alliances performance from a commercial and/or operational perspective.
• Lead and manage key operational resources that support Partnerships and Alliances operational activities across Sales, Service and Claims, including key continuous improvement initiatives and customer complaints management.
• Support the Associate Director of Partnerships & Alliances with enhancing performance, governance and risk frameworks and operating rhythm frameworks.
• Work collaboratively with business owners to drive improvements in sales and customer experience outcomes as required.
• Support Executive level business proposals and reporting.Support the Associate Director of Partnerships & Alliances and business unit leaders in the prioritisation and delivery of key Partnership & Alliances initiatives as required (e.g. through supporting business casing/opportunity sizing, concept workshop participation etc).
• Perform other reasonable and relevant activities as requested from time to time to meet operational requirements.
• Lead and manage the Commercial & Optimisation Team performance to support the Partnerships & Alliances Department ability to achieve its aspirational growth targets and key strategic objectives.
• Provide recommendations on the Department budget and deliver financial objectives within the approved allocations.
• Maintain the collective capability and capacity required to meet current and emerging needs by proactively managing and developing talent in accordance with the Company’s workforce, succession and performance management frameworks.
• Maximise service delivery through the optimisation of available resources based on effective capacity planning, support of commercial management of partners/suppliers and collaboration with internal partners. Where required, effectively negotiate with stakeholders and internal partners to prioritise and deliver competing projects and initiatives.
• Fully implement, and ensure the Department operates within the Company’s risk management, governance, compliance and accountability frameworks.

What Experience You’ll Bring

• 7-10 years financial services experience
• Experience in supporting large Partner pursuits, contract renegotiations and managing large Partnerships at senior levels
• Formal qualifications in a relevant area such as a Degree in Business, Commerce, Accounting, Finance or Analytics.
• Previous experience in a mid to senior level commercial management role, with a demonstrated ability to develop sound commercial strategy and deliver operating plans to achieve financial KPIs and growth.
• Demonstrated ability to effectively coach, lead, engage and develop a small team to create a high-performance culture.
• Demonstrated experience and understanding of the insurance industry and the commercial settings that underpin the partnership models

Our Perks

• Location –This role is available at any of our Brisbane and Sunshine Coast locations providing flexibility to choose the office that suits you. Our Toowong office is close to the city with easy public transport and parking options while our North Lakes offices are within walking distance of some of the north side’s best retail locations. If you love a view of the water, why not consider our Kawana office on the edge of Lake Kawana and only a five minute drive to the closest beach.
• Hybrid Work: Enjoy the flexibility of hybrid work with 1 day per week working from home.
• Be rewarded – we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Options for leave – life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us – we’ve got learning and professional development opportunities to suit everyone.
• Give back – our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
• Take care of yourself – your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins – we love sharing our successes and celebrating together – join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money – as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About Us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands – ING, Qantas, Virgin Money and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

• A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.