The role

The Head of Coles will be responsible for driving the Coles Insurance Partnership. Reporting to the GM of Partner Performance, the key focus for the role will be to advocate for and drive the Coles Insurance Partnership to support Win / Win outcomes for Coles and Auto & General.

What You’ll Do

• Drive the Coles Insurance Partnership across sales, retention, and contract governance.
• Manage daily performance and engagement, ensuring alignment with risk & control frameworks.
• Maintain strong, long-term partner relationships and manage competing priorities and risks.
• Oversee compliance, governance frameworks, and audits within the partnership.
• Report on program compliance and continually improve processes.
• Collaborate with the GM of Partner Performance to align strategic and operational goals.
• Support team development, fostering a high-performance, engaged culture.
• Lead commercial and financial analysis and negotiations to drive win-win outcomes.

What Experience You’ll Bring

You possess hands-on experience in leading teams directly and indirectly, driving results through strong leadership. You demonstrate expertise in design thinking, process engineering, and problem-solving using formal programs and processes. You have successfully managed and collaborated with cross-functional teams and navigated organisational changes across all business levels.

You have experience designing and implementing continuous improvement frameworks within multi-departmental organisations. You are skilled at building trust, managing team dynamics, and motivating people. You have demonstrated the ability to effectively coach, lead, engage, and develop small teams, fostering a high-performance culture.

• A formal qualification in a relevant field, such as a Degree in Business, Commerce, Finance, or Accounting.
• At minimum of 7 years experience in partner account management.
• A minimum of 5 years of leadership experience.
• Proven success in onboarding, managing, and growing partnerships.
• A hands-on track record of leading teams, both directly and indirectly, to achieve results.
• Expertise in design thinking, process engineering, and problem-solving, utilizing a structured program or process.
• Practical experience in managing and collaborating with cross-functional teams and implementing changes across all levels of an organization.
• Experience in designing and implementing a continuous improvement framework within a multi-departmental organization.
• Strong skills in building trust, managing team dynamics, and motivating people.
• Demonstrated ability to effectively coach, lead, engage, and develop a small team to foster a high-performance culture.
• In-depth experience and understanding of the insurance industry.

Our Perks

• Location – Our office is conveniently based in Toowong Village shopping centre – a city fringe location with access to retail, restaurants, various parking options and public transport.
• Hybrid Work – Enjoy the flexibility of hybrid work with 1 day per week working from home.
• Be rewarded – we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Options for leave – life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us – we’ve got learning and professional development opportunities to suit everyone.
• Give back – our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
• Take care of yourself – your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins – we love sharing our successes and celebrating together – join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money – as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About Us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands – ING, Qantas, Virgin Money and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

• A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.