Provides leadership on large project/program efforts that support divisional and executive management strategies. Works with cross-functional teams to facilitate and assist in the prioritization of projects, relationship of the projects to business needs and communication of information, both internally and externally.

Essential Functions

• Leads large project/program efforts supporting divisional and executive management strategies, working with cross-functional teams to prioritize projects, relate them to business needs, and communicate information internally and externally.
• Analyzes business processes and TechConnect capabilities to recommend strategic and tactical solutions, representing executive management at meetings, providing presentations, and acting independently on behalf of the department or division.
• Perform other duties as assigned.

Additional Job Description

• Experience in information technology or business environment including: project management, large program management, process improvement
• Ability to translate process objectives and concepts into strategic programs with measurable milestones and KPIs
• Ability to develop and deliver presentations to senior management
• Ability to collaborate and create partnerships with cross-functional teams to achieve strategic objectives
• Demonstrated leadership ability, analytical and critical thinking ability with time management and management skills
• Ability to connect data analytics to identify gaps and root cause to create meaningful actions for improvements
• Experience using QDM practices to problem solve and improve quality
• Ability to coach junior team members
• Strong global coordination, presentation and facilitation at the Director/VP and Sr. leadership level.
• Strong communications and human relations skills

Minimum Education

Bachelor’s Degree/equivalency in business, finance, or related discipline.

Minimum Experience

Five (5) years or more of work experience in customer service/revenue/technical operations fields, analytical/quantitative business, computer modeling, or project management. Expert in field.

Demonstrated experience in leading major corporate initiatives.

Knowledge, Skills, and Abilities

Knowledge and experience in advanced financial/statistical modeling techniques, query/database tools and approaches demonstrated ability to lead people and/or executive level project/programs.

Proven ability to design, develop and implement projects, programs, solutions, and process improvements from concept to successful implementation

Preferred Qualifications:  

Pay Transparency:   

Pay: 

Additional Details: This position closes March 26, 2025 at the end of business.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [email protected].

Applicants have rights under Federal Employment Laws:

• Equal Employment Opportunity is the Law
• EEO is the Law Supplement
• Pay Transparency Policy
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)