Who we’re looking for

Join Zendesk as our Director, Enterprise Account Executives, in Bangalore, Karnataka, India. We are looking for a world-class Sales leader with a proven record of success in B2B sales. This is an outstanding opportunity to lead an exceptionally hard-working team, drive ambitious sales strategies, and make a significant impact on our growth trajectory. If you are versatile, dedicated, and thrive in a dynamic environment, we want to hear from you!

What you’ll be doing

• Recruit, mentor, and guide a high-performing Enterprise sales team, ensuring they consistently meet and exceed quota.
• Successfully implement new business opportunities and upsell/cross-sell strategies to drive sales growth.
• Guide the team through complex sales cycles, large multi-product deals, and layered decision-making processes.
• Regularly analyze sales activities to identify and leverage buying trends and patterns in the Enterprise market.
• Conduct quarterly territory plan reviews and offer strategic mentorship to enhance market share.
• Lead weekly forecast meetings, mentor direct reports, and accurately report progress and challenges to senior leadership.
• Review top account plans quarterly and offer strategic recommendations for revenue growth.
• Drive overall sales process and accountability to KPIs and sales stages.
• Maintain detailed knowledge of Zendesk solutions, stay current with competitive landscape, and proactively learn industry trends.
• Deliver QBR presentations to executives and redefine strategy based on needs and future goals.
• Engage with C-level executives, including onsite visits.

What you bring to the role

• Strong, consistent track record of achieving targets and quota achievement in 2 of the last 3 years; President’s Club membership is a plus.
• Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.
• Familiarity with value selling and experience running deal reviews through MEDDPICC.
• Ability to forecast accurately and drive pipeline development and management.
• Skilled at negotiating high-value ARR opportunities.
• Excellent presentation and listening skills.
• Motivated, independent with a drive for achieving goals.
• Ability to establish relationships with C-suite internally and externally.
• Accomplished in attracting, hiring, and training new Account Executives.
• An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.
• Familiarity with key Sales tools such as Salesforce, Outreach, and Clari.
• Customer-facing travel required.

Basic Qualifications

• BA/BS degree or equivalent experience required.
• 15+ years of software sales experience, including 5+ years of Enterprise sales management experience, preferably in the SaaS industry.
• Demonstrated capability to lead and encourage a sales team to achieve outstanding outcomes.

Preferred Qualifications

• Experience in the SaaS industry is highly preferred.
• President’s Club membership or similar recognition.
• Advanced knowledge of sales methodologies and tools like MEDDPICC, Salesforce, Outreach, and Clari.

Please note that anyone hired into this position must be physically located in and plan to work from Karnataka or Maharashtra.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.