399665

£76,000 – £86,000

A Civil Service Pension with an employer contribution of 28.97%

Permanent

HO – Digital Data and Technology – Migration and Borders Technology Portfolio (MBTP)

Digital
Senior leadership

Flexible working, Full-time, Job share

1

Croydon, Glasgow, Manchester, Sheffield

The Delivery Director – Digital Service is a critical role within the Migration and Borders Technology Portfolio (MBTP) Senior Leadership Team and wider Home Office. As a digital professional working for the Digital Data and Technology (DDaT) function, this role supports transformation programmes and operational live service for a user base of 35,000+ Home Office Migration and Borders users, and public-facing services used by millions of migrants.

The Delivery Director – Digital Service is responsible for providing leadership and direction for digital products, engineering standards, live service and incident resolution, directing teams through all phases of the product life cycle. The role balances the business goals and user needs whilst ensuring reliable, high availability of digital services that support visa, border, immigration and asylum operations.

The role is responsible for leading the Digital Service Orchestration function which owns the definition of digital services, their boundaries and functionality and acts as the coordinating layer responsible for service integration, coordination, and management for live products. The Service Orchestration function sits between the digital product teams, DDaT Enterprise Services and other enabling service providers, to ensure all teams work together optimally.

This role works closely with the Chief Technology Officer (CTO), MBTP and DDaT Enterprise Service SCS colleagues to help to identify and incorporate industry, government and Home Office standards ensuring that we deliver high-quality digital services that meet business and user needs.

Key responsibilities

• Responsibility for c50 technology products, directing teams throughout the software delivery lifecycle to balance business goals with user needs and continuously improving our products and services.
• Lead on Test, Change & Release Management to deliver products and services that support a user base of 35,000+ Home Office users and public-facing services used by millions, in diverse business areas including Customer Services, Border Force and Immigration Enforcement.
• Act as Senor Responsible Owner for Strategic Route to Live, an engineering improvement initiative addressing delivery throughput by implementing standardized software engineering tools, data-driven processes, and strategic coordination in order to reduce cycle time, reduce defects and increase predictability.
• Lead on Service Lifecycle Orchestration, supporting Product ways of working to deliver high quality services. Service Lifecycle Orchestration plays a crucial role in overseeing and managing service activities, including governance and decision making, coordination and integration, strategic improvement initiatives, ensuring value for money and performance and reporting.
• Biometrics Capability Leadership, including for the MBTP Biometric Improvement Programme, and for Biometric Products including the Biometric Integration Messaging Service (BMS) and the Secure Real Time Platform (SRTP).
• Lead on the strategic relationship between MBTP Shared Applications Service (SAS) and the product management for MBTP products transferred to SAS, including IVACs, CLUE, HOF, HOPs, SIP, Asylum Casework (non-Atlas).
• Lead on the strategic relationship with Enterprise Services in relation to Service Architecture, Design and Introduction (SADI) and Service Management.
• Management of technical Platform and Integration products, including the Business Events Streaming Service (BESS) and the FBIS Integration Layer.
• Line Management of 16 civil servants, including 4 x G6s, leading, motivating, and inspiring them to deliver exemplar products and services, ensuring use of the most appropriate delivery frameworks and processes to drive optimal delivery.
• Budgetary accountability: c£41m for third party spend.
• Supplier management to ensure quality delivery and service and value for money.

Your main day-to-day activities will include:

• Working with engineering teams and stakeholders to optimise digital service orchestration, change assurance and release management that ensures highly available digital border, visa and immigration services.
• Implementing and overseeing appropriate governance and assurance processes, working to understand dependencies, challenges, and constraints, and acting as the key decision-maker.
• Driving delivery of service improvements, monitoring, alerting and product performance analytics, achieving defined outcomes within agreed quality levels, timescales, and costs.
• Balancing delivery needs with the demands of the broader portfolio, leading the planning and prioritisation of service assurance activities and resource allocation in order to optimise delivery.
• Acting as the final escalation point for risks and issues raised by your teams, unblocking risks and issues and developing mitigation plans.
• Building, managing, and maintaining effective relationships with senior stakeholders and leaders across the Home Office, leading collaboration and acting as the main point of contact for digital service orchestration and release management.
• Overseeing, managing, and reporting on programme and product budgets, effectively planning and prioritising spend to deliver value for money.
• Driving continuous improvement of Digital Service Orchestration, products, and promoting reuse and sharing of products across other DDaT portfolios and product groups, and cross-government.
• Representing and reporting on delivery activities and teams in relevant forums and boards.
• Participating, contributing to, and supporting collaboration initiatives and career development within the DDaT Product and Delivery communities.

Essential Criteria

The successful candidate will need to demonstrate their knowledge, experience, capability and behavioural approach to a high standard against the following key criteria:

• Having supported an organisation of similar size, complexity and scope in its transition or operation as an internal service provider.
• Great partnership skills: in particular, a track record of building highly effective partnerships with peers and stakeholders across large-scale organisations.
• Track record of running large scale operational digital services, with a large emphasis on availability, operational performance, test and release assurance and continual improvement.
• Exceptional leader of people, able to build high performing, passionate, delivery and service focused teams and support and coach managers to achieve optimum outcomes.
• Commercial management capability, with experience of establishing high performing third party partnerships that deliver value for money and service excellence.

Desirable criteria

• Robust, collaborative and driven, able to work with multiple parties to deliver complex and fast paced programmes of work.
• First-class relationship builder, able to form strong working relationships with a diverse number of stakeholders to communicate and secure support for vision, delivery and service.
• Agile and flexible, responds well to change. Can balance objectives and redeploy people and resources as priorities shift; Exceptional verbal and written communication skills. Able to exploit different channels and formats to reach different audiences.
• Experience in working within, or transition to, moving from traditional project and programme management to iterative and agile technology product delivery.

Alongside your salary of £76,000, Home Office contributes £22,017 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.

As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Job contact :

• Name : Paul Wilkinson
• Email : [email protected]

Recruitment team

• Email : [email protected]