GET TO KNOW US

Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company.

• Big news: Gympass is now Wellhub! We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a “pass for gyms” to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here.

THE OPPORTUNITY

We are hiring a Client Success VP to our Client Success team in São Paulo!

We are hiring a VP of Client Success – Strategic Accounts to lead our most strategic client organization based in São Paulo. This executive will oversee a high-performing team composed of up to 6 directors and ~45 account executives, responsible for managing our most critical and complex client relationships. These accounts include the largest and most influential companies in Brazil, such as leading banks, consultancies, and multinational corporations. The role requires a rare combination of business acumen, leadership depth, and sophistication to engage with C-level stakeholders, co-create long-term partnerships, and drive transformation across industries. This is a highly visible leadership position with significant strategic importance and long-term potential to take on broader roles within the company — in Brazil and globally.

YOUR IMPACT

• Lead and scale the Strategic Client Success organization, fostering a high-performance culture and deep customer orientation across all levels.
• Develop and execute a long-term strategy for client success, maximizing satisfaction, retention, and expansion of our most valuable accounts.
• Build and maintain relationships with C-level executives, positioning the company as a strategic partner and thought leader in the market.
• Represent the company in top-level forums, executive roundtables, and exclusive industry events.
• Champion the company’s mission and vision within Brazil’s business ecosystem, influencing the future of wellbeing, performance, and organizational culture.
• Structure best-in-class processes for onboarding, engagement, service excellence, and renewals at scale.
• Act as the voice of strategic clients inside the organization, influencing product, operations, marketing, and global roadmap.
• Collaborate cross-functionally to unlock growth opportunities and deliver transformative value to our enterprise clients.
• Monitor business performance, customer health, and team KPIs, taking proactive measures to ensure consistent excellence and innovation.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

• A senior executive with 15–20 years of experience, including at least one leadership role of 5+ years with demonstrable strategic and financial impact.
• Proven track record of managing large client portfolios, leading directors, and engaging C-level stakeholders in complex environments.
• Experience working with or within large enterprises such as financial institutions, global consultancies, or multinational corporations.
• Exceptional communicator and strategic thinker — able to navigate boardrooms, executive committees, and external forums with influence and credibility.
• Strong cross-functional leadership skills, with ability to align teams across product, operations, marketing, and global counterparts.
• Deep understanding of Client Success, Enterprise Sales, Strategic Account Management, or Customer Experience in high-stakes contexts.
• Analytical and structured, yet highly relational — you can zoom out to define a vision and zoom in to drive outcomes.
• Fully fluent in Portuguese and English.
• Bachelor’s or Master’s degree in Business, Engineering, Economics or a related field; MBA is a strong plus.
• Demonstrated ability and ambition to take on increasingly larger strategic roles, locally and internationally.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don’t match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in Enterprise Sales, English Fluency and experience with leadership are mandatory requirements.

WHAT WE OFFER YOU (Latam)

We’re a wellness company that is committed to the health and wellbeing of our employees. Our flexible program allows you to customize your benefits, according to your needs!

Our benefits include:

WELLNESS: Health, dental, and life insurance.

FLEXIBLE WORK: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.

FLEXIBLE SCHEDULE: Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.

WELLHUB: We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

PAID TIME OFF: We know how important it is that our employees take time away from work to recharge. Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave.

CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.

CULTURE: An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page!

And to get a glimpse of Life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.