The Specialty Human Services Division (SHS) is proud to serve the Human and Social Services sector for more than 40 years. Since 1980, we’ve been Protecting Those Who Improve Your Community® and were one of the first carriers to offer niche coverage solutions to nonprofit and service organizations. SHS works with agents to address the coverage needs and loss exposures of more than 16,000 social service and non-profit organizations across the country.

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SHS is currently looking for a Casualty Claims Technical Director in our downtown Cincinnati office. The job grade and title will depend on the successful applicant’s level of experience. This will be a hybrid position consisting of 3 days in-office and 2 days work from home. We are open to remote candidates as well.

Essential Job Functions and Responsibilities

• Manages a significant inventory of claims for a highly complex product(s).
• Investigates and resolves commercial general liability, professional liability, and abuse claims
• Responsible for conducting thorough investigations, critically assessing coverage and liability, and formulating strategic approaches to claim resolution.
• Analyzes and negotiates settlements within prescribed authority, and participates in arbitrations, mediations, depositions, or trials.
• Develops and implements strategic coverage decisions, determining outcomes, and formulating negotiation strategies for stakeholders.
• Oversees the issuance of payments within assigned authority limits, ensuring accuracy and timeliness.
• Ensures all correspondence, reports, and settlement agreements are accurately documented and strategically managed.
• Serves as the technical expert on a product(s).
• Evaluates and makes recommendations to executive management on internal and external issues of strategic importance to a product(s).
• Accountable for achieving performance targets/business results.
• Performs other duties as assigned.

Job Requirements

• Education: Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience.
• Experience: Generally, a minimum of 15 years of experience in commercial property and casualty claims handling. Completion of a professional designation preferred, such as Associate in Claims (AIC).
• Scope of Job/Qualifications: Operates at the highest authority level on complex, high-impact assignments, possessing extensive technical knowledge and skills in both product and industry. Excellent analytical, negotiation, and problem-solving skills. Recognized as the company expert in their field. Ensures compliance with all legal, statutory, and regulatory requirements and is accountable for achieving performance targets and business results. Accountable for achieving performance targets/business results. Provides technical advice and support to lower-level positions, management, and other departments