• Strategic Alignment: Develop and execute a technology strategy that supports the FCU’s vision and ensures seamless coordination across technology, digital, operational, and analytics functions.
• Leadership & Culture: Lead and mentor a high-performing team, fostering a culture of innovation, accountability, and service—where internal teams receive the same care and attentiveness expected by members.
• Oversight & Strategic Direction: Provide strategic direction, development, support, and long-term planning for the teams responsible for: Digital Experience: Guide digital transformation initiatives and fintech partnerships to enhance the member experience and strengthen digital engagement.
• Technology Infrastructure & Security: Oversee cybersecurity, IT governance, infrastructure, hardware, and connectivity to ensure a secure, scalable, and resilient environment.
• Operational Efficiency: Align systems and platforms to improve processes, drive automation, and support outstanding internal service.
• Data & Analytics Enablement: Leverage data and AI tools to support smarter decision-making, personalized service, and proactive risk management.
• Risk, Compliance & Vendor Management: Ensure compliance with regulatory standards, manage vendor relationships, and safeguard technology and data assets

• Bachelor’s degree in Information Technology, Business Administration, or a related field, or four years of equivalent work experience.
• 10+ additional years of leadership experience in financial services technology, IT management, cybersecurity, digital banking, or operations.

• Master’s degree preferred.
• Proven track record of leading IT strategy, AI implementation, cybersecurity, and digital transformation in financial services.
• Expertise in IT infrastructure, enterprise applications, data analytics, AI governance, and cybersecurity risk management.
• Experience negotiating and managing vendor contracts with core banking providers, fintech partners, and IT service firms.
• Strong understanding of regulatory requirements (NCUA, FFIEC, GLBA, etc.) related to financial services technology.
• Exceptional leadership, communication, and strategic planning skills, with the ability to align technology with business goals.

Work is performed in an office setting.

Please provide a cover letter with your application.

• Please note: The University requires a pre-employment reference and background screening, which includes OFAC (Office of Foreign Assets Control).
• The University is unable to provide work authorization and/or visa sponsorship.
• This position has a 90-day orientation and review period.

This is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

 

An outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Extension School and reduced tuition through other participating graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• University Facilities Access, Discounts and Perks: Access to athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.