Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We’re committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The impact you will have in this role :

The Application Support Engineering Team Manager role specializes in leading, maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to advance and resolve technical support incidents.

Your Primary Responsibilities :

• Leading a team of 6 -10 individuals across different locations supporting a number or applications
• Analysis of Applications Systems in order to prevent incidents from reoccurring
• Enforce the use, growth and keeping current the knowledge base of operating procedures/runbooks for supported applications
• Collaborate within the team to resolve application alerts and advance as needed
• Gather and coordinate the team to provide requested documentation in support of ongoing audits requests
• Lead team and participate in complete assigned steps of the Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as needed
• Ensure automation produces expected results within stated thresholds
• Monitor Dashboard to provide better access to potential issues and future outages
• Analyze proposed application design and provide feedback on potential gaps to business requirements
• Complete renewals/service account password changes and certificate creation/renewals as scheduled
• Resolve production issues by leading Major Incident calls and engaging the proper parties needed
• Conduct Monthly Service Reviews with Development partners to go over KPI metrics
• Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk
• Coordinate team schedule to confirm adequate support coverage
• Perform mid and end year reviews for those that directly report to you
• NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Qualifications:

• Minimum of 5 years of relevant Production support experience
• Minimum of 3 years of leading a Production Support Team
• Bachelor’s degree preferred or equivalent experience

Talents Needed for Success:

• Hands on experience in distributed systems like Unix, Linux, Windows, SQL/PLSQL
• Preferred to have Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)
• Good to have Mainframe scheduling (Job abends, Predecessor/Successor)
• Scheduling Tool experience (CA AutoSys, Control-M)
• Familiarity working with relational databases (DB2, Oracle, Snowflake)
• Monitoring and Data Tools experience (Splunk, Dynatrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda)
• Cloud Technologies (AWS services (S3,EC2,Lambda,SQS,IAM roles), Azure, OpenShift, RDS Aurora, Postgress) is preferred
• Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss)
• Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka)
• Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript)
• Hands on experience with ETL tools (Informatica Datahub/IDQ, Talend)

Additional Qualifications:

• On call support with flexible work arrangement
• Champions a culture where honesty and transparency are expected.
• Knows the latest on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up to date.
• Collaborates and leads well within and across teams.
• Communicates openly with team members and others.
• Resolves disagreements between colleagues effectively, minimizing the impact on the wider team.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry’s needs and we’re working to continually improve the world’s most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

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About The Team

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.