Hybrid preferred. Will consider fully remote with some travel to BU required.

Job Location

BOSTON, MA, United States

Want to be at the cutting edge of reseClienth and innovation on a vibrant, dynamic campus shaping the future of education? Were seeking applicants with diverse skills and experience to join the *** Information Services & Technology (IS&T) community. We are in seClienth of a CRM Assistant Vice President to join our Information Services and Technology (IS&T) Applications team! As a member of the senior management team, the Assistant Vice President for Constituent Relationship Management (CRM) is a leader who sets the technical vision for various platforms, partnering with the business clients on strategic direction.

Position Responsibilities Include

” Lead strategy, planning, development, release and operations of university wide applications and data integration services

” Oversees direct staff who have full-service ownership responsibility for various CRM functions within Applications.

” Foster staff development.

” Coaches and manages director level resources, is responsible for vendor relationship management and the implementation of efficient business processes, aligning with industry best practices.

” Partner with central business owners as well as other university stakeholders to develop solutions to address their needs, and to set priorities and time frames for support and maintenance; ensure open and effective communication between the various application teams and stakeholders. Lead strategy, planning, development, release and operations of university wide applications and data integration services.

” Perform the critical role of service owner or oversee the service management for CRM related applications.

” Key activities include leading the implementation of software development and support best practices, providing leadership and team building actions, fostering collaboration with other areas of IS&T and business areas, assessment and implementation of vendor packaged solutions.

Qualifications

Required Skills

” Education:

• A bachelors degree in a technology or business-related field such as computer science, information systems, mathematics, or business administration is required.
• A masters degree or relevant experience or certifications (e.g., PMP, Scrum, ITIL, TOGAF) is preferred but not required.

” Experience:

• Minimum of 12 years of direct experience, with 8 years in a leadership role.
• Experience in Higher Educations is desirable.

” Technical Skills:

• CRM expertise: Significant knowledge of CRM solutions use in Higher Education such as Salesforce.com, ,baud, Slate, and/or Liaison is essential.
• Data integration: Knowledge of integrating CRM systems with other applications and data sources.
• Software development: Understanding of software development best practices and methodologies.
• CRM governance: Ability to establish and enforce CRM governance processes and policies, ensuring data quality, security, and compliance.

” Strong Leadership and Management Skills

” Strong Communication and Collaboration Skills

• offers an excellent benefits package including:

” Time Off: In addition to generous time off, BU employees have a paid intersession break, and 13 paid holidays.

” Retirement: University-funded retirement plan with full vesting after 2 years of eligible service. Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.

” Transportation: BU offers a discounted MBTA pass as well as additional options to assist employees in their daily commute.

” Wellness: BU offers programs and classes at little or no cost, including workshops and personal counseling, please check out https://www.bu.edu/wellness/ for more information!

” Culture & Community: BU also offers access to discounts or free admission to various city art/cultural institutes around Boston.