Summary

The ideal candidate will lead the team to the Forbes Five Stars recognition. The ideal candidate shares a passion for excellence, infuses enthusiasm into everything they do and possesses the ability to strategically plan and execute a successful opening and afterwards manage the day-to-day housekeeping operations.

Essential Functions

Job duties include, although are not limited to:

• Leads a team of multinational housekeepers, housepersons, public space attendants and butlers
• Is the guarantor of brand cleanliness standards for both rooms and public areas and inspects them to ensure that standards are met.
• Conducts room and public area inspections to evaluate the physical condition and coordinates with maintenance and front desk any repairs and painting.
• Supervises the Tower’s general cleaning schedule
• Responsible for the smooth, efficient, cost-effective operation of the housekeeping department, including labor management, inventory control, product selection and purchasing, with regards to budget and forecast
• Develops and/or approves department budgets, forecasts and schedules
• Stays current with industry related technological improvements geared toward improved efficiency of delivery, and/or quality of product provided
• Coordinates special projects related to housekeeping operations as determined by the hotel’s General Manager and/or Director of Operations
• Keeps the General Manager apprised of all significant happenings within the department
• Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel
• Holds daily, weekly, and monthly department meetings designed to provide necessary contact and operating information for all departmental employees and provides feedback from employees to management
• Coordinates with Laundry to determine purchase requirements for all guest room linen and terry
• Interviews, selects, trains, appraises, coaches, counsels, and disciplines departmental employees according to The Boca Raton standards.
• Follows New Hire Training and ongoing FTG Competency program in accordance with hotel policy
• Establishes and ensures adherence to all departmental and hotel policies, procedures, processes and guidelines
• Evaluates changes in guest needs, the hotels guest mix and industry competitive set to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction
• Establishes detailed cleaning and preventive maintenance programs to ensure Forbes Five Star standard appearance and life of all furniture, fixtures, and equipment.
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management, and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required Federal, State, Local and The Boca Raton safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area to Forbes Five Star standards
• Complies with The Boca Raton standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Internal Relationships

Reports to Hotel Manager

External Relationships

Has regular contact with staff, guests, superiors, and vendors

Qualifications

• Five to seven years of experience in Housekeeping and luxury hotels, preferably a Five Star property
• Minimum of 2-3 years’ experience as a Department Head desired
• Experience in the pre-opening activities of a non-branded hotel is preferred
• Strong verbal and written English skills, (Creole and/or Spanish a plus)
• Possesses strong leadership skills and acts as a role model to all employees, leading with initiative, drive, and enthusiasm
• Is self-motivated and possesses the ability to inspire, motivate and lead a team
• Has solid knowledge of accommodation operational management
• Has solid knowledge of finances with the ability to read, understand and analyze critically financial reports
• Proficient planning and organizational skills
• Proficient to advance knowledge of computer skills using multiple software including Word, Excel, and Outlook with working knowledge of Opera a plus
• Works independently with minimal supervision; initiates follow up and fosters communication lines up and down
• Knows how to performs analytical studies and draws sound conclusions; communicates effectively both orally and in writing
• Maintains cooperative working relationships with other departments; demonstrates sensitivity to, and respect for, a diverse population
• Has knowledge and skills of generally accepted hotel policies and procedures, Forbes Five Stars standards a plus
• Has thorough knowledge of all matters relating to the proper administration and operation of Hospitality Housekeeping operations
• Is capable to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
• Effective management, leadership, organizational and communication skills
• Has the ability to work flexible schedule to include evenings, overnights, weekends and holidays

Education/Experience Requirements

• Prior Director or Assistant Director experience of a luxury property
• At least 5 years of experience in leadership

Physical Requirements

Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.

In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.