Credit Controller I, Operations Customer to Cash
Collection activities include responding to customer inquiries to get their accounts current. Primarily handles contacts with customers via outbound or inbound communication mediums (Phone, email, etc.).
About the Role
In this opportunity as a Credit Controller I you will:
- Make sure customers pay on due dates.
- Collect, manage and provide resolution of outstanding invoices from past due accounts in a defined book of business (assigned portfolios – including Low to Medium accounts).
- Ensure all credit and collection policies are adhered to at all times.
- Maintain regular and direct communication with customers through their preferred means of contact to ensure the account stays current.
- Negotiate payment plans, assist customers to enroll in autopay and other payment schedules.
- Investigate delinquent accounts and provide appropriate documentation to customers when needed.
- Maintain/update records in the systems and generate related reports.
- Liaise with Sales Support, Customer Service, Accounts Receivable Support and Dispute Teams related to the assigned portfolios.
- Attend to assigned cases from review to closure.
- Review and propose action to be used in the decision process on service interruptions or late stages (write-offs, etc.) for customers when payments cannot be negotiated within a set strategy and timeline.
- Continuously promote self-service options to customers for faster and secured ways of payment to Thomson Reuters.
- Suggest & implement improvements to current practice.
- Understand and follow established collections ways-of-working.
- Apply company policies and procedures to resolve issues.
About You
You’re a fit for the Credit Controller I if your background includes:
- Candidate must possess at least a Bachelor’s/College Degree, any field.
- At least 1 year of working experience in the related field is required for this position.
- Preferably 1-4 Years Experienced Employees specializing in Finance – Collections/Accounts Receivable, General/Cost Accounting, or equivalent.
- Work experience in a BPO industry is an advantage (Order to Cash, Customer Service and similar).
- Very good communication skills with excellent customer service or stakeholder relationship.
- Willing to work on night shifts; or based on business needs.
- Applicants must be willing to work in Taguig City; hybrid set-up.
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What’s in it For You?
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Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
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Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
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Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
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Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
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Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
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Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
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Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com.
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