Director, HR Service Management

About The Role

Organon is seeking a dynamic and strategicDirector of HR Service Managementto lead key HR initiatives within the HR Services function. This newly created role will also play a crucial part in ensuring the seamless execution of high-impact projects while spearheading process enhancements that drive efficiency and innovation.

Key Responsibilities

  • Lead

strategic HR initiatives

and transformation projects across HR Services teams and the rest of the HR function to enhance service efficiency and innovation.

  • Oversee the

ESS HR Services portfolio of projects, ensuring alignment with business goals and successful execution.

  • Drive

continuous improvement

efforts by identifying opportunities for process optimization and increased operational effectiveness. Mentor and guide members of the community to embed continuous improvement into our ways of working.

  • Establish and manage

operational metrics and key KPIs

to ensure HR service excellence.

  • Collaborate closely with HR and business leaders to align

HR service strategies

with company objectives.

  • Monitor project milestones, risks, and performance metrics to ensure timely delivery of HR transformation initiatives and ongoing BAU projects.
  • Foster a culture of

innovation and change management

within the HR Services function.

  • Act as a key point of contact and subject matter expert for

HR service governance & compliance efforts (e.g. GDPR, SOX), ensuring compliance and best practices in service delivery.

Qualifications & Experience

  • Proven experience (10+ years) in

HR service management, HR transformation, or HR operations leadership

roles.

  • Strong

project management and process improvement

expertise, with a focus on HR services.

  • Experience in

continuous improvement methodologies

(e.g., Lean, Six Sigma) and experience creating a culture of continuous improvement.

  • Ability to drive strategic initiatives and manage multiple complex projects in a global HR environment.
  • Strong stakeholder management and communication skills and ability to influence at all levels.
  • Experience with

HR technology and digital transformation

initiatives. Workday and Service Now experience a plus.

  • Excellent analytical, problem-solving, and decision-making abilities.
  • Bachelor’s or Master’s degree in

Human Resources, Business Administration, or a related field.

Why Join Organon?

  • Be a part of a

Mission-driven Company

focused on improving womens health and well-being.

  • Lead

high-impact projects

that contribute to transformation and innovation.

  • Work in a

collaborative and inclusive

global HR environment.

  • Enjoy opportunities for

career growth and professional development.

If you’re a strategic HR leader passionate about driving transformation and enhancing HR service delivery, we encourage you to apply for this exciting opportunity!

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