Practice Director

DESCRIPTION OF POSITION:

• The employee demonstrates the ability to achieve individual quality performance in daily duties, is team oriented and seeks to produce timely and high-quality results.

• Reports to the MMG Executive Administrator. This position is accountable for multiple physician and mid-level staffed clinics. Responsibilities include, but are not limited to, oversight and working in conjunction with the Manager of each of the clinics. The Practice Director is responsible for oversight and working with the appropriate managers for staffing, education, training, coaching and providing direction in order to establish and maintain a high level of quality patient care and medical education. The Practice Director is responsible for the oversight in conjunction with the Practice Manager for the operational and financial status of all practices.

RESPONSIBILITIES AND DUTIES:

• Maintains positive working relationships with staff, physicians and residents to achieve patient, staff and physician satisfaction and continuous group performance improvement.
• Continuously encourages process improvement in all areas. Actively identifies opportunities for process improvement. Implements plan to improve and monitors processes to ensure results are achieved.
• Implements paperless EHR system. Once clinic fully paperless, institutes and maintains Best Practice policies at each clinic along with the Practice Manager.
• Coordinates and oversees interviewing, orientation, training, continuing education, competency assessment, performance appraisal, disciplinary actions of staff, in consultation with the physicians and Practice Manager when necessary.
• Coordinates the employment start, orientation, training, continuing education, recertification, requirements and renewal of licensure of physicians.
• Maintains staffing levels at internal or external benchmarks.
• Serves as a resource and role model regarding practice issues that involve planning, implementation and evaluation of care provided in the practice.
• Conducts regular management meetings with the Practice Managers to ensure staff is informed of organizational changes and staff is provided a forum to identify procedural barriers and opportunity to improve processes.
• Oversees scheduling, payroll and purchasing functions along with the Practice Managers.
• Oversees the maintenance of property, plant and equipment and ensures it is in satisfactory working order and up to code along with the Practice Managers.
• Communicates effectively and in a timely and professional manner with all internal and external customers.
• Coordinates education activities through collaboration with the Medical Education Department.
• Incorporates best practice processes in offices and monitors staff compliance with these practices.
• Attends and participates in operational meetings.
• Identifies and participates in quality improvement processes.
• Demonstrates awareness of patient rights and ensures that awareness is demonstrated by staff and physicians.
• Administers and monitors the practice operations expenditures consistent with cost containment and budgetary restraints.
• Assists in the development of the annual budget and monitors progress toward budget attainment.
• Coordinates activities with the Patient Financial Services Department to maximize effectiveness in billing practices and revenue cycle performance.
• Establish processes for monitoring physician quality and practice efficiency goals.
• Work in collaboration with Public Relations/Marketing Department to ensure practice growth.
• Assures the practices are compliant with federal, state and local regulations.
• Ensures corporate compliance is an integral part of all business processes.
• Demonstrates ability to prioritize responsibilities according to practice activities and staffing demands.
• Develops, communicates and implements appropriate departmental policies and procedures.
• Assists in the development of business plans and participates in the development of the physician practice strategic plan.
• Collaborates with support departments to ensure quality care is delivered to all patients.
• Facilitates site review by auditors, surveyors or managed care organizations.
• Implements improvements and recommendations based on internal and external audits.
• Works to achieve continuous quality improvement and performance in all areas of responsibility.
• Maintains professional growth and development through seminars, workshops and professional affiliations. Takes responsibility to remain current with all required educational information, literature and memorandums.
• Performs other duties as requested by management.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

EDUCATION AND WORK EXPERIENCE

• B.S. preferred or 5 years experience in clinic management.
• Extensive understanding of physician practice operations.
• Five years experience in a multi-specialty medical practice setting or similar ambulatory or business setting in which potential administrative and supervisory competence has been demonstrated.
• Management experience required.
• Computer literacy essential.
• Experience in budgetary process required.
• Experience in billing cycle, professional and facility coding and compliance required.
• Has broad, fairly detailed level of knowledge of a specific area.
• Gathers, organizes, verifies, composes, and/or analyzes data in the completion of several defined, multi-step procedures.
• Produces final output within established standards.
• Analyzes and interprets complicated information.
• Determines a course of action based on general guidelines
• Proficient in Microsoft Office and Microsoft Excel.

Physical Demands/Work Environment

• Work requires a variety of physical activities, including moving about within and outside of all hospital properties for long periods of time.
• Must be able to respond quickly and effectively to emergency and non-emergent situations.
• May be required to assist in controlling disorderly conduct or combative patients.
• Must be able to exchange accurate information with patient, family, peers and medical personnel.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.